What’s on your mind?
Go on, tell us.

At Al Salam Bank-Bahrain, we keep our ears open to hear what you have to say - your complaints, expectations, suggestions and requirements. Your invaluable feedback helps us understand you well and of course, enables us to serve you better.

Here’s what you have to do:

Step 1: Tell us your complaint

You can contact us either in person or at any of our branches or by telephone, via email or in writing.Please provide us with any supporting documents that will assist us in resolving your complaint. Additional documents may be requested depending on the nature of the complaint.

Attend in person:
Meet the Complaints Officer at Bahrain World Trade Center, East Tower - 17th floor.

Visit us at our branch:
Address your complaint to our customer service agent at any of our branches.

Telephone:
During working hours, please call 17508262

Email:
complaints@alsalambahrain.com

Website:

Please complete the contact form above and submit it to us and we will come back to you as soon as possible. 

In writing:


Complaints officer

Al Salam Bank-Bahrain B.S.C
Bahrain World Trade Center,
P.O.Box 18282, Manama
Kingdom of Bahrain

Any account enquiries, card disputes, collection or legal cases should be addressed to the concerned departments. Our staff will be happy to assist you, please contact our call center on 17005500.

Step 2: We’ll acknowledge your complaint
We understand that time is of the essence, so we’ll always try to resolve your complaint as quickly as possible.

Step 3: Our response to you
• We’ll ensure your complaint is thoroughly investigated.
• We will keep you informed about the latest updates on the progress.
• We will communicate on resolution of the complaint.

Still not satisfied? Don’t worry

Step 4: Take the matter up further
In the event that we are still unable to resolve your complaint, the matter may be referred to the Compliance Directorate at the Central Bank of of Bahrain.

For further information, please call us on 17005500.